General Terms and Conditions
These Terms and Conditions set out the rules for using Playbaze and describe the relationship between you and us when you use our online casino and sportsbook services. They explain your responsibilities as a player, how we handle accounts, promotions, deposits and withdrawals, and the steps to take if a dispute arises. By registering or using our services you agree to follow these terms and any additional rules that apply to specific promotions or products.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where we believe there has been a breach of these terms, suspected fraud, money laundering or other unlawful activity.
Keep your contact details and identity information up to date. We may require verification documents at any time to confirm identity, address or source of funds. Until verification is complete, deposits, play or withdrawals may be restricted.
Eligibility requirements
To register an account you must meet all eligibility requirements that apply in your jurisdiction, including any minimum legal gambling age. You must not open more than one personal account unless specifically authorised by us. Employees, contractors or close relatives of those directly involved in the operation of the service may be restricted from registering.
Acceptable platform use
Use our platform only for lawful, personal gaming. The following conduct is prohibited and may result in account action: collusion, using automated bots or scripts, attempting to manipulate game outcomes, providing false information, or facilitating money laundering. You must not abuse promotions, create multiple accounts to circumvent limits, or engage in behaviour that undermines fair play.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms that apply in addition to these Terms and Conditions. Wagering requirements, eligible games, maximum bet limits and expiry periods vary by promotion. We reserve the right to change or withdraw any promotion and to refuse or reclaim bonus funds where we suspect abuse or a breach of the promotion rules.
Deposits and withdrawals
We offer a range of payment methods; availability may vary by location. All deposits must be made from accounts or cards in your name. Withdrawals may require identity and payment verification and may be processed using the method originally used for deposit where practicable. We may place holds on withdrawals pending verification or additional checks to protect customers and the integrity of the service.
Transaction limits, processing times and fees depend on the chosen payment method and will be displayed in the cashier. We do not guarantee specific processing times for third-party providers.
Dispute resolution
If you have a complaint contact our support team at [email protected] with full details. We aim to investigate and respond promptly. If you remain dissatisfied after our internal review we will outline further steps for escalation. We may require relevant documentation to review any dispute, and we expect both parties to cooperate during investigations.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to you by email or account message. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not agree with any change you should stop using the service and close your account.