Privacy Policy

This Privacy Policy explains how Playbaze collects, uses, stores and protects personal and technical information when you use our online casino and sportsbook services in Canada. We respect your privacy and provide this page so you can understand what we collect, how we use it and how you can manage your information.

Types of data we collect

Personal data

When you create an account or contact support we may collect personal data such as your name, date of birth, contact details, address and identity documents where required for verification. We also collect account credentials and information you provide when setting preferences or completing forms.

Technical data

Technical information includes IP address, device and browser type, operating system, screen resolution, app and site usage, crash reports and other diagnostics. We use this data to deliver the service and maintain site performance and security.

Transactional data

Transactional information covers deposits, withdrawals, bet and play history, bonus activity and payment method details. We record transaction IDs, amounts and timestamps necessary to process payments, manage accounts and detect fraud.

How we use information

We use the information we collect to create and manage your account, process payments, verify identity, provide customer support, personalise content, monitor and improve services, and prevent fraud and money laundering. We may also use aggregated or anonymized data for analytics and business planning.

Data protection practices

We apply administrative, technical and physical measures to protect your information. These measures include access controls, encryption during transmission, secure storage and routine security assessments. Access to personal data is limited to authorised personnel who require it to perform their duties.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to operate the site, remember preferences, measure performance and deliver relevant content. Some cookies are essential for site functionality, while others support analytics or advertising. You can manage or disable non-essential cookies through your browser settings, but that may affect how parts of the site work.

User rights

You have rights regarding your personal information, including the right to access, correct, restrict processing or request deletion where applicable. You may also withdraw consent to certain processing activities. Some requests may require verification of your identity and may be subject to legal or operational limitations.

Access, correction and deletion of data

To access, update or request deletion of your data, contact our support team through the site or at [email protected]. We will respond to legitimate requests and take reasonable steps to verify identity before making changes. In some cases we may retain limited information as required for legal, tax or security reasons.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification services, hosting providers and analytics vendors. We may disclose information to comply with legal obligations, to protect our rights or to respond to lawful requests. Aggregated or anonymized data may be used or shared without restriction.

Privacy policy updates

We may update this Privacy Policy from time to time. When changes are made we will post the revised policy on the site and indicate when it was last updated. Continued use of our services after changes are posted constitutes acceptance of the revised policy.